An Study on Post Service Satisfaction amongst the Toyota Customers.pdf

An Study on Post Service Satisfaction amongst the Toyota Customers

Mohammed Bharmal

What is the most important consideration on the part of the customers when they purchase a vehicle? After Sales Services. This report considers one the best Automobile company - Toyota Motors known for its quality, to study the customer satisfaction on the services provided at the service centers. The study is based on five parameters i.e., service quality, Service initiation, Service Facility, Service adviser, and Vehicle Pickup.The study reveals the customer preference whether to service their vehicle at the authorized service center during and/or after the warranty period, feedback of the customer on the service provided by the Toyota authorized service center.

J.D. Power and Associates has just released the results of its latest customer service survey. Lexus managed to take home the luxury crown for greatest customer satisfaction in the service Why your most important customer isn't who you …

3659385379 ISBN
Englisch SPRACHE
An Study on Post Service Satisfaction amongst the Toyota Customers.pdf


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